Who We Are
OUTsurance is South Africa’s leading direct insurer, known for our innovative approach to insurance and exceptional customer service. We’re not just about policies – we’re about people, partnerships, and making insurance simple and accessible.
Our Mission
To provide affordable, quality insurance products while delivering outstanding customer experiences through every interaction.
What Makes Us Different
At OUTsurance, we pride ourselves on:
🎯 Customer First
Every decision we make puts our customers at the center
💡 Innovation
We constantly find better ways to serve our clients
🤝 Integrity
We do what’s right, even when no one is watching
⚡ Excellence
We strive for excellence in everything we do
Your Role as a Retail Sales Agent
As a Retail Sales Agent, you’re the face of OUTsurance in our partner stores. You play a crucial role in:
Your Key Responsibilities:
- Connecting with customers and understanding their insurance needs
- Providing expert advice on OUTsurance products
- Creating memorable customer experiences
- Meeting sales targets while maintaining quality service
- Representing the OUTsurance brand with professionalism
- Building lasting relationships with store partners
What This Course Covers
Over the next 15-20 minutes, you’ll learn everything you need to succeed in your first week and beyond:
✓ Your First Day: Where to go, who to meet, and what to expect
✓ Your Tools: Everything you need to do your job effectively
✓ Your Daily Routine: What a typical day looks like
✓ Safety & Support: How to stay safe and get help when needed
Ready to Get Started?
Take your time going through each lesson. There’s no rush – what matters is that you feel confident and prepared. If you have questions at any time, don’t hesitate to reach out to your Store Manager or Team Leader.