Before You Arrive
You should have received your store assignment details via email or SMS. Make sure you have:
Pre-Arrival Checklist:
- Store name and full address
- Store Manager’s name and contact number
- Your start time (usually 8:00 AM or 9:00 AM)
- Confirmation of your first day date
- Any parking or transport information
💡 Pro Tip
Arrive 15 minutes early on your first day to allow time for parking and finding the right entrance. It shows professionalism and gives you time to settle in.
Your First Day Timeline
Here’s what a typical first day looks like:
8:00 AM – Arrival & Welcome
Where: Main store entrance or designated staff entrance
Who: Store Manager will meet you
What: Warm welcome, brief orientation, and tour of the store
8:30 AM – Meet Your Team
Where: Staff area or OUTsurance display area
Who: Other OUTsurance agents and store staff
What: Introductions, team dynamics, and your workspace setup
9:00 AM – Tools & Equipment Setup
Where: Your assigned workstation
Who: Store Manager or Team Leader
What: Receive your tablet, uniform, and branded materials
10:00 AM – Training Session
Where: Training area or quiet space in store
Who: Store Manager or experienced agent
What: Product overview, sales process walkthrough, system demo
12:00 PM – Lunch Break
Where: Staff break room or designated eating area
Duration: 30-60 minutes (confirm with Store Manager)
What: Relax, eat, and chat with colleagues
1:00 PM – Shadow & Learn
Where: Sales floor with experienced agent
Who: Buddy/mentor agent
What: Observe customer interactions, learn practical techniques
4:00 PM – First Day Wrap-Up
Where: Store Manager’s office or quiet area
Who: Store Manager
What: Questions, feedback, schedule for tomorrow, and encouragement
5:00 PM – End of Day
What: Pack up, secure your equipment, and head home!
Well done on completing your first day! 🎉
Key People You’ll Meet
These are the important people who will support you:
🏪 Store Manager
Your primary contact for day-to-day operations, schedules, and store-related questions. They manage the partnership between the store and OUTsurance.
👥 Team Leader
Your direct supervisor for OUTsurance activities. They’ll help with targets, product questions, and sales support.
🎯 Buddy/Mentor
An experienced agent who will show you the ropes, answer questions, and help you settle in during your first week.
🛍️ Store Staff
The retail team you’ll work alongside. Building good relationships with them is key to your success.
Where You’ll Be Working
Your Workspace
You’ll be stationed in a designated OUTsurance area within the store, typically near high-traffic zones like:
• Main entrance or exit areas
• Customer service desks
• Product display areas
• Checkout/till points
🎯 Your Display Area
Your workspace will include branded OUTsurance displays, posters, and promotional materials. Keep this area clean, organized, and professional at all times.
🚻 Facilities
Restrooms: Located [Store Manager will show you]
Break Room: Staff area with seating, microwave, and fridge
Lockers: Secure storage for personal belongings
Parking: Designated staff parking area
What to Bring
First Day Essentials:
- Valid South African ID or passport
- Notebook and pen for taking notes
- Lunch or money for lunch (check if there’s a store canteen)
- Water bottle to stay hydrated
- Phone charger (you may need your phone for work communications)
- Positive attitude and eagerness to learn!
First Day Tips
📝 Make a Great First Impression
✓ Be punctual – Arrive early, never late
✓ Dress professionally – Neat, clean, and appropriate (you’ll get your uniform later)
✓ Be friendly – Smile, introduce yourself, and be approachable
✓ Ask questions – No question is too small; it shows you’re engaged
✓ Take notes – Write down important information and procedures
✓ Stay positive – It’s normal to feel overwhelmed; take it one step at a time