Your Essential Tools
You’ll be provided with professional tools designed to make your work easier and more effective:
OUTsurance Tablet
Your most important tool for sales and customer service
- Pre-loaded with OUTsurance sales app
- Access to product information
- Quote generation system
- Customer database
- Performance tracking dashboard
- Training materials and resources
Branded Materials
Professional marketing and sales materials
- Product brochures and flyers
- Business cards
- Quote forms (backup)
- Promotional posters
- Branded pens and notepads
- Display stands and banners
Communication Tools
Stay connected with your team and support
- WhatsApp group access
- Team Leader contact details
- Store Manager contact info
- Emergency contact numbers
- Support hotline access
Reference Materials
Quick guides and support documents
- Product comparison charts
- FAQ sheet for common questions
- Sales process quick guide
- Objection handling tips
- Safety and security protocols
Your Tablet – The Heart of Your Work
📱 Why Your Tablet Matters
Your tablet is your mobile office. It allows you to create quotes, access customer information, track your performance, and complete sales quickly and professionally. Treat it with care!
Using Your Tablet Effectively:
Tablet Best Practices:
- Charge it fully at the end of each day
- Keep it clean – wipe the screen regularly
- Use the protective case at all times
- Never leave it unattended in public areas
- Lock it when not in use (password protected)
- Report any issues immediately to your Team Leader
- Back up work regularly (automatic in most cases)
- Only use it for work purposes – no personal apps
⚠️ Important: Device Security
Your tablet contains sensitive customer information. Never share your login details, leave it unlocked, or allow unauthorized persons to use it. This is a serious security requirement.
Your OUTsurance Uniform
You’ll receive a professional uniform that identifies you as an OUTsurance representative:
Standard Uniform Items:
👕 Polo Shirts
Purple branded polo shirts (usually 2-3 shirts)
👖 Trousers/Pants
Black or navy formal trousers or smart pants
📛 Name Badge
Professional ID badge with your name and role
👟 Footwear
Black closed-toe shoes (you provide these)
🎽 Uniform Sizing
Your Store Manager will confirm your sizes before your first day. If items don’t fit properly, let them know immediately so they can order replacements. A well-fitting uniform looks professional!
Uniform Standards & Care
✓ DO:
- Wear your complete uniform every working day
- Keep your uniform clean and ironed
- Wear your name badge visibly at all times
- Ensure shoes are clean and polished
- Maintain good personal hygiene
- Report damaged uniforms for replacement
- Wear appropriate undergarments (nothing visible)
✗ DON’T:
- Wear your uniform outside of work hours
- Modify or alter your uniform in any way
- Wear torn, stained, or wrinkled uniform items
- Add unauthorized accessories or pins
- Wear open-toe shoes or sandals
- Mix uniform with personal clothing
- Lend your uniform to others
Uniform Care Tips:
- Wash polo shirts inside-out to preserve the logo
- Use gentle cycle and mild detergent
- Iron on low to medium heat (avoid direct heat on logo)
- Store on hangers to prevent wrinkles
- Have at least 2 shirts so you always have a clean one
- Wash regularly – never wear dirty or smelly uniforms
Grooming & Appearance Standards
Looking professional builds customer trust and confidence:
✓ Professional Appearance:
- Keep hair neat, clean, and well-groomed
- Maintain clean, trimmed nails
- Use minimal, professional makeup (if applicable)
- Keep facial hair neatly trimmed
- Use subtle perfume/cologne or none
- Wear minimal, tasteful jewelry
✗ Avoid:
- Extreme hairstyles or unnatural hair colors
- Visible tattoos (cover if possible)
- Excessive jewelry or accessories
- Strong perfumes or colognes
- Facial piercings (except small earrings)
- Chewing gum while on the sales floor
Equipment Responsibility
⚠️ You Are Responsible For:
All equipment issued to you remains OUTsurance property. You’re responsible for keeping it safe, clean, and in good working condition. Report any loss, damage, or theft immediately. Failure to care for equipment may result in replacement costs being deducted from your pay.
🔄 Equipment Return
When you finish your shift each day, store your tablet securely in the designated location. If you leave the company, all equipment must be returned clean and in good condition on your last day.